1. Scope of Service

We provide professional mould removal and remediation services. Our service is designed to remove visible mould contamination present at the time of treatment.

Important: Mould is a symptom of an underlying moisture, ventilation, condensation, leak, or damp issue. Unless the root cause is identified and fully rectified, mould may return. We cannot guarantee that mould will not reappear if the underlying cause remains unresolved or reoccurs.

2. Customer Responsibility

The customer is responsible for:

• Providing safe and reasonable access to all affected areas.
• Ensuring utilities required for treatment are available.
• Disclosing any known leaks, damp issues, water ingress, or previous mould problems.
• Addressing any underlying moisture, condensation, ventilation, structural, plumbing, roofing, or damp defects.

Failure to rectify the underlying cause of mould growth may result in the mould returning, for which we accept no liability.

3. Quotations

All quotations are valid for 30 days unless stated otherwise. Quotations are based on the information provided and visible conditions at the time of inspection.

Additional charges may apply if:

• Further mould contamination is discovered.
• Additional rooms or surfaces require treatment.
• Access issues increase labour requirements.

4. Deposits & Payments

A deposit is required to secure all bookings.

• Deposits are non-refundable.
• If the customer cancels the booking for any reason, the deposit will be retained.
• Any cancellation within 48 hours of the scheduled appointment may be charged up to the full value of the booked service.
• Full payment is due immediately upon completion of the work unless otherwise agreed in writing.

5. Appointment Cancellations & Rescheduling

We reserve the right to reschedule appointments due to circumstances beyond our control, including adverse weather, staff illness, equipment failure, or health and safety concerns.

6. Decoration & Painting

Where stain blocking and painting services are provided:

• We are mould removal specialists and not professional decorators.
• Our stain blocker and paint application are intended to provide a strong mould-resistant base coating following treatment.
• Minor imperfections in finish, colour consistency, brush marks, roller marks, texture variations, and cosmetic defects may occur.
• Customers seeking a decorative finish to a professional decorating standard should arrange additional decorating services following treatment.

Our painting service is designed to prepare and protect treated areas, not to provide a final decorative finish.

7. Treatment Results

Whilst we use professional products and methods, no treatment can guarantee permanent mould prevention where underlying conditions remain.

Results may vary depending on:

• Humidity levels.
• Ventilation.
• Occupancy.
• Building condition.
• Heating patterns.
• Presence of ongoing moisture issues.

8. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for mould returning due to unresolved moisture, dampness, condensation, leaks, or structural defects.
• We shall not be liable for indirect, consequential, or incidental losses.
• Our liability shall be limited to the amount paid for the service provided.

9. Health & Safety

Customers must inform us of:

• Vulnerable occupants.
• Allergies.
• Respiratory conditions.
• Pets or sensitive animals.

Treated areas should be used in accordance with any aftercare instructions provided.

Who We Are

We are a mould removal and remediation service provider committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Address
• Telephone number
• Email address
• Property details
• Photographs of affected areas
• Payment information

How We Use Your Information

We use your information to:

• Provide quotations and services.
• Arrange appointments.
• Process payments.
• Maintain service records.
• Comply with legal obligations.

Information Sharing

We do not sell, rent, or trade personal data to third parties. Information may be shared only where legally required or necessary to provide our services.

Data Storage

Personal information is stored securely and retained only as long as necessary for business, legal, and accounting purposes.

Your Rights

You have the right to:

• Request access to your data.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent where applicable.

Contact

For any privacy-related enquiries, please contact us using the details provided on your quotation or invoice.

Customer Acknowledgement

By accepting our quotation, paying a deposit, or allowing work to commence, the customer confirms that they have read, understood, and accepted these Terms & Conditions and Privacy Policy. The customer acknowledges that mould may return if the underlying cause is not identified and rectified.